深入学习贯彻党的十九大精神
Unit 6 Other Housekeeping Service 其它客房服务
常用句型百宝箱
1. 添加物品
1) I’m out of toilet paper.
我的厕纸用完了。
2) Can I have an extra pillow/teabag/bath towel/…?
我能多要一个枕头/茶包/浴巾/„„吗?
3) Can you bring me a (an) hair-dryer/transformer/cot/English newspaper/…?
能给我送个吹风机/变压器/婴儿床/英文报纸/„„吗?
4) Right away, sir / ma’am.
马上去办，先生/女士。
5) Certainly, sir / ma’am.
好的，先生/女士。
6) I’ll send it to your room at once.
我立刻就送到您的房间去。
7) I’m afraid another guest is using it. I’ll bring it to you as soon as it’s available.
恐怕另外一位客人正在使用。我会尽快送到您的房间去，可以吗?
2. 客房设备需要维修
1) There’s a terrible smell in my bathroom.
我的卫生间理有一股特别难闻的气味。
2) My toilet is clogged/blocked up.
我的抽水马桶堵住了。
3) My toilet overflowed.
我的抽水马桶往外溢水。
4) My sink/ceiling is leaking.
我的浴盆/天花板漏水。
5) The air-conditioner/refrigerator/heating system/TV/… isn’t working.
我的空调/电冰箱/暖气/电视机/„„坏了。
6) One of my drawers is stuck. I can’t get it open.
我的抽屉卡住了，打不开。
7) my curtains are stuck. I can’t open/close them.
我的窗帘卡住了，拉不开/关不上。
8) I’m sorry to hear that.
很抱歉听到这样的事。
9) I’ll ask the maintenance Department to look into it at once.
我马上叫工程部派人来维修。
10) I’ll have someone to fix them for you right away.
我马上派人给您修理。
11) It takes time to repair. I’m afraid you have to change another room .
修理需要时间。恐怕您得换个房间了。
12) We have arranged a room on the 15th Floor for you; a bellman will help you with your baggage.
我们在 15 楼给您安排了另外一个房间。勤杂服务员会帮您拿行李过去。
13) We do apologize for the inconvenience.
我们跟抱歉给您带来不便。
3. 贵重物品保管服务
1) I’d like use a safety deposit box.
我想使用保险箱。
2) Could you fill out the form , please?
请你填写这张表格，好吗?
3) Your box number is 605. Here is the key.
您的保险箱号数是 605.这是您的钥匙。
4) Could you keep this key carefully, please? We have no spare.
请您小心保管钥匙好吗?我们没有备用钥匙
5) If you would like to withdraw the contents, please come here in person. Only after confirming your signature, will we open the box.
如果您需要使用里面的物品，请亲自来取。只有在确认您的签名之后，我们才会打开保险箱。
4. mini-bar 的使用和添加
1) I’d like to have more Sprites and Cokes in my mini-bar.
我想多放些雪碧和可乐在我的 mini-bar 里。
2) Can I have some diet cokes?
我能要几瓶健怡可乐吗?
3) Do you have any orange soda/iced tea/lemonade/… available?
你们有橙汁汽水/冰茶/柠檬水/„„吗?
4) Can I have some more juice for the mini-bar?
可以在 mini-bar 里面多放一点果汁吗?
5) Which kind of juice would you prefer?
您喜欢那样果汁呢?
6) Which brand would you prefer?
您喜欢哪种牌子的呢?
7) I’ll get them for you right away.
我马上去帮您拿。
5. 递送物品与帮客人邮寄物品
1) The department store has delivered a box for you.
百货公司送来一箱东西给您。
2) Here is a letter/fax/parcel for you.
这是您的信件/传真/包裹。
3) Could you sign here, please?
请您在这儿签个名好吗?
4) Would you have these postcard sent? How mach will that be?
帮我寄这几张明信片好吗?要多少钱?
5) Sorry, I can’t say. We’ll let you know later. will that be fine.
很抱歉，我现在不知道。我们稍后告诉您，好吗?
6) Never mind ,just add them to my bill .
没关系，就加在我的帐上吧。
6. 托儿服务
1) My husband and I want to go out this evening. Can you look after the baby for us?
我和我丈夫今晚要出去，你能帮我照看一下我们的宝贝吗?
2) I’m afraid I can’t do that; It’s against our hotel’s regulations.
恐怕不行。这是违反我们酒店规定的。
3) The attendants are not allowed to look after children while they’re on duty.
服务员是不允许在上班时间照看小孩的。
4) May I suggest you the baby-sitting service of our department?
我可以向您推荐我们部门的托儿服务吗?
5) There are some experienced babysitters in the Baby-sitting Center.
托儿中心有一些经验丰富的保姆。
6) The Baby-sitting service charge is 20 yuan per hour, with a minimum 4hours.
托儿服务每小时收费 20 元，最低从 4 小时开始计费。
7) The baby-sitting center is run by the Housekeeping Department. Please dial telephone number “6”, and they will tell you thee terms and send up a confirmation form.
托儿中心是由客房服务部管理的。请拨电话 6，他们会告诉您有关资料，并且派人送来确认单
的。
7. 无法提供客人所要求的服务
1) I’m afraid we don’t sell drinks in Housekeeping. Shall I transfer your call to Room Service?
恐怕客房管理部不卖饮料。我把您的电话转给客房送餐服务部好吗?
2) You may try the vending-machine in the elevator hall on the 10th Floor.
您可以试试 10 楼电梯间的自动售货机。
3) I’m afraid we don’t offer any shoe-cleaning service; but you may find the shoeshine paper in the nightstand.
恐怕我们不提供擦鞋服务。不过，您可以在床头柜里找到擦鞋纸。
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